Public Administration & Reform

Providing advisory services to implement smart reform of public administration

IOS Partners, Inc. provides advisory services to implement smart reform of public administration which focus on building strong and agile administrations that are able to understand and meet the immediate needs of citizens and business, pro-active and fit for the future, ready for the needs of both an ageing and ever more mobile society, to respond to the challenges of modern administration, and to adapt to the digitalization and e-services.

We provide services to enhance institutional capacity of public authorities and stakeholders, and innovative advisory solutions in strategic planning, development modernization to enable efficient public administration. This includes:

Re-thinking the scope of government
Re-engineering administrative processes and becoming more user-centric
Investing in the capacity of civil servants and civil society;
Making better use of ICT to meet the needs of an "online society"
Improving the business climate by having smarter regulations
Policy environment – e-Governance as a tool for good governance

Legal framework – principles of G2G, G2B and G2C
Digital government, business and citizen services
Government transformation
Government performance management services
Business industry services
User oriented solutions

The firm’s expertise has been applied in many countries for the modernization of state-owned enterprises, utility companies, and sector regulators, achieving tangible economic benefits, cost-cutting in state budgets, and private investments in public infrastructure and services.

Highlighted projects

Seychelles

Establishment of an Information Management System for Agencies Involved in MSME Development and Promotion

Built on existing platforms to develop management information systems for SBFA and SENPA as capacity building for each of the institutions to facilitate improved management and effective decision making

Haiti

Technical Assistance for Relief and Restructuring Efforts in Haiti - Organizational and operational diagnostic of 7 ministries

The diagnostic addressed the following aspects: corporate governance, mission and objectives, management, procurement procedures, human resource management, financial management, information technology, infrastructure and resources of 7 ministries

Vietnam

Vietnam Social Security Administration Modernization Project (SSAMP)

Undertook a review and conducted high-level business process reengineering to establish business needs for a new Vietnam Social Security Information System (VSSAIS). Laid out a conceptual framework for the development of such a system to inform the design of the SSAMP, including capacity building of VSS and PMU Staff

Regional

Review of the Results of the OGP MDTF Selection Process

IOS Partners was therefore hired by the World Bank to provide an assessment of the conclusion of the GGP’s selection process. Specifically, IOS Partners focused on confirming the integrity and merit-base of the result of the evaluation process against a set of established objective evaluation criteria.

Cape Verde

Postal Sector Assessment Study

The purpose of this assignment is to develop a strategy for the postal sector in Cape Verde. The main objective of this assignment is to present a “Business Plan" for the liberalization of the postal market

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Masa is a highly-qualified expert in public administration reform, international development, IT, e-governance, trade facilitation, social sector, institutional strengthening, communications, business development & project management.

For over 20 years, Masa has successfully collaborated with the highest level of governments and international donor organizations globally.